Refund policy

Cancellation/Refund Policy

Purchases can be canceled (for any valid reason) on behalf of the buyer's request only if the buyer has not received notice from us that the item(s) has been shipped. All items are usually shipped within 1-2 business days of the payment received date, but times may vary slightly. If you need a cancellation after the item has been shipped, please contact us by e-mail (info@sickcrowns.com) or phone (323-998-0365), and we will see what we can do.

If you receive a damaged item or your order is incorrect, please contact us immediately by e-mail (info@sickcrowns.com). Based on your request, we can either resend you the correct item right away or we can issue you a full refund.

If Curbside Pickup orders are not picked up within 7 business days, the order will be fully refunded and the item will be restocked. Refunds will be made to the same credit card used to place the order and will take up to 2 weeks for the money to be credited back to your account.

100% Customer Satisfaction Guaranteed or Your Money Back Policy

If, for any reason, you are unsatisfied with your purchase, you can return the item(s) to us within 30 days of your purchase date, no questions asked. As long as the item is in its original unused condition with all tags and stickers still attached, you will receive a full refund. The returned item(s) does not need to be received by us within 30 days, only a proof of sent date from the carrier is required to be within 30 days of the purchase date to qualify. Click here to request a return through our site. *Please note a $5.00 return shipping fee will be applied. 

After the item has been returned, the buyer can either exchange the item(s) for another item(s) of equal or lesser value, or receive a full refund. Limit 1 exchange PER order. 

**The item, however, cannot be used or washed and must still be in new condition.

Due to processing times, please allow up to 2 weeks from the refund date for the money to be credited back into your account.